Privacy Policy

Last updated: January 02, 2026

SolutionSpin Ltd. ("us", "we", or "our") develops and maintains the HELP application (the "Service") for Broadcast Journalist Center (BJC), in partnership with Swiss Bangladesh. This page informs you of our policies regarding the collection, use, and disclosure of personal information when you use our Service.

1. Information We Collect

• Personal Data: While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you, such as your name, email address, phone number, and other information.
• Usage Data: We may also collect information on how the Service is accessed and used. This Usage Data may include information such as your device's Internet Protocol address (IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.
• Cookies & Tracking Data: We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

2. How We Use Your Information

• To provide and maintain the Service
• To notify you about changes to our Service
• To allow you to participate in interactive features of our Service
• To provide customer support
• To gather analysis or valuable information so that we can improve our Service
• To monitor the usage of the Service
• To detect, prevent and address technical issues
• To comply with legal obligations

3. Sharing and Disclosure of Data

We do not sell or rent your personal information to third parties. We may share your information with service providers who perform services for us, such as hosting, data analysis, and customer service, but only to the extent necessary to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

We may also disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

4. Data Security

The security of your data is important to us. We strive to use commercially acceptable means to protect your personal data, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

6. Your Data Protection Rights

• You have the right to access, update, or delete the information we have on you.
• You have the right to withdraw consent at any time where we relied on your consent to process your personal information.
• You have the right to object to our processing of your personal data.
• You have the right to data portability.

To exercise these rights, including requests to delete your data, please contact us at dev@solutionspin.tech.

7. Data Deletion Requests

If you wish to have your personal data deleted from our systems, please send your request to dev@solutionspin.tech. We will process your request in accordance with applicable laws and confirm once your data has been deleted.

7. Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this page periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at dev@solutionspin.tech.

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